Return & Refund Policy

Effective Date: July 5, 2026

Welcome to KETHOME. We are committed to providing quality products and excellent customer service. If you are not completely satisfied with your purchase, we're here to help.

Returns

You may return eligible items within 30 days of receiving your order.

To qualify for a return, the item must:

• Be unused and in the same condition that you received it.

• Be in its original packaging.

• Include all accessories, manuals, and any promotional items received with the product.

• Be accompanied by proof of purchase (such as your order confirmation or receipt).

Non-Returnable Items

The following items cannot be returned unless they are faulty or damaged upon arrival:

• Personalized or custom-made products.

• Gift cards.

• Clearance or final sale items.

• Hygiene or personal care items that have been opened or used.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery. Include your order number and photos of the item so we can resolve the issue as quickly as possible.

Refunds

Once we receive and inspect your returned item, we will notify you of the status of your refund.

If approved, your refund will be processed to your original payment method within 5–10 business days. Processing times may vary depending on your payment provider or bank.

Return Shipping

If the return is due to a defective, damaged, or incorrect item, KETHOME will cover the return shipping costs.

For all other returns, customers are responsible for the cost of return shipping unless otherwise stated.

Exchanges

We replace items only if they are defective, damaged, or if you received the wrong item. Please contact us to arrange an exchange.

Order Cancellations

Orders may be canceled before they have been processed or shipped. Once an order has been dispatched, it cannot be canceled, but it may be eligible for return under this policy.

Contact Us

If you have any questions about our Return & Refund Policy or need assistance with a return, please contact us:

KETHOME
Address: United Kingdom
Email: Kethome@contact.us